Terms & Conditions
These conditions apply to all visitors, all orders and all activity on www.koikidsstudio.com. This website is operated by Koi Kids Studio AB.
In these terms and conditions, Koi Kids Studio AB, is also referred to as Koi Kids, we, us, our, the company. When you as a customer use the website/make a purchase, you accept the terms and conditions stated in this document
About Koi Kids Studio AB
Company organization number 559333-0847
The company is based in Vejbystrand. The company’s postal address is Lingonvägen 9, 26652 Vejbystrand. If you wish to get in touch with us, send an email to info@koikidsstudio.com with your case and your contact details and we will get back to you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, please contact us via e-mail info@koikidsstudio.com
We reserve the right to cancel the order is the item is out of stock or not available for purchase.
Delivery
Our normal delivery times are 2-7 working days when shipping inside Sweden.
Outside Sweden, we have a delivery time of approximately 5-14 working days
All orders placed on weekends are handled no earlier than the following Monday.
Free delivery within Sweden on all orders over 999 SEK there is an additional delivery cost for purchases under 999 SEK
When delivering to a country outside of Sweden a shipping cost will apply.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@koikidsstudio.com
Prices
All prices in the store are stated in SEK. All prices include 25% VAT.
The price at checkout does not show local taxes and custom duties.
We reserve the right to change prices due to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price even after a confirmed order.
We reserve the right to change the prices on the website without restrictions.
The shopping cart shows all prices and delivery costs, including VAT.
Payment
Payment is made via Shopify Pay
Klarna Checkout is available in Sweden, Finland, Denmark, Germany, Austria and the Netherlands.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
Return
You must announce that you regret your purchase by sending an email to us info@koikidsstudio.com. In your message please add, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered to info@koikidsstudio.com
How do you proceed with a complaint?
Any errors and defects must always be reported to info@koikidsstudio.com where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Swedish General Complaints Board, see www.arn.se
Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Personal data
By shopping at Koi Kids, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order.
Amendments to the terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.